I applied online at the Tribune website and about 2 days later I received a call from a recruiter. There a total of two interviews that take place before an offer is given, the first is an over the phone interview basically letting the recruiter know more about you (standard questions like what are your greatest accomplishments and examples of when you gave great customer service), After the initial interview I was asked to come in for a physical interview at the Tribune tower. The second interview consisted of a spelling test (it is a bit tricky in the sense that a couple of words will have you second guessing yourself, but over all not too bad. Make sure you know your I's before E's and research commonly misspelled words). After I passed the spelling test (the second interview only happens after the spelling test portion is passed) I was then walked into a conference room where I was met by two hiring managers. The second interview overall focuses more on your customer service skills and phone etiquette ( this is an entry level position so you would have to unfortunately start here before moving up in the company). A week later I was given the job offer.