Education This is a role that requires experience in customer success. Nevertheless, we ask candidates to give us a sense of their academic credentials and strengths. How did you fare in high school mathematics, physical sciences and computing? Which were your strengths and which most enjoyable? How did you rank, competitively, in these subjects? What sort of high school student were you? Outside of required work, what were your interests and hobbies? What would your high school peers remember you for, if we asked them? In languages and the arts at high school, what were your strongest subjects and how did you rank in those among your school peers? Please outline some high school achievements considered exceptional by peers and staff members. Have you recently graduated (within the last 1-2 years) or are you about to graduate from university? Yes/No (professionally active for more than 1,5 years) Which degree and university did you choose, and why? Which university courses did you perform best at? How did you rank in your degree? Outside of class, what were your interests and where did you spend your time? What did you achieve at university that you consider exceptional? Customer success experience What interests you in customer success in the technology sector? What's your understanding of best practices in customer success for SAAS products? How do you measure Customer Success results for enterprise products? Which customer would be the highlight of your customer success career and why? What innovations would you like to bring to the art and science of Customer Success? Technology What kinds of technology projects have you worked on before? Which software packages, operating systems, development environments, languages, databases? Outline your thoughts on open source software in the enterprise? Context Who are competitors to Canonical, and what does Canonical need to change to be a more effective competitor? Why do you most want to work for Canonical? Which Canonical products and services would you most like to work on?

The first step starts with the written assessment (just google it to learn more). After that, I was called for a first round of three interviews (with a junior and a senior in the same role I've applied for and a technical interview). After that, I had a meeting with HR for the behavioural test and to share my salary expectations. I made it to the second round, where I was asked to do a role play and a case study with two seniors, then meeting with a director and later with the hiring lead/manager. After that, if I passed, I was supposed to have a last interview with the CEO. Unfortunately, once I met the hiring lead I found out the compensation they were proposing was 50% below my expectations. I was quite disappointed, since I assumed that sharing my expectations beforhand should help avoid such situations.