It was done all online, through email. It was sort of confusing , there were a lot of training videos and tests to take and everything was virtual, but there was a number to call for tech support if you needed help. When i called the number i didn't get much help and i eventually figured out everything myself. The whole process is better suited for someone that is tech savvy because the interview and job requires a lot of things done online.

Easy and conversational. They wanted to know why I would like to work there and my customer and about what experience in customer service I had previously. The interviewer was very friendly. I had one brief phone interview and then an in person interview with my future manager.