Thank you your review , you are actually giving us an opportunity to reflect on things that has not gone so well, we are sorry that you had an unpleasant experience. We have more great things to come in the future as we keep getting better . It is always not perfect but we try hard at it as we are committed. We are working on how to be better connected with employees You are right we have lots to change , we know it can be a challenge so we will have more of our resilience and change initiatives coming up soon. We will want to be connected with you in future too and we will want to continue to explore opportunities with CRMIT.