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      CMA CGM

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      Entretiens chez CMA CGMEntretiens d’embauche pour Export Customer Service Representative chez CMA CGMEntretien chez CMA CGM


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      Entretien pour Export Customer Service Representative

      19 janv. 2016
      Employé (anonyme)
      Norfolk, VA

      Autres retours d’entretien d’embauche pour un poste comme Export Customer Service Representative chez CMA CGM

      Entretien pour Export Customer Service Representative

      20 avr. 2018
      Employé (anonyme)
      Virginia Beach, VA
      Offre acceptée
      Expérience positive
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez CMA CGM (Norfolk, VA) en janv. 2015

      Entretien

      I did my application online. I received a call back about two weeks later. I did an interview over the phone with the HR manager. After that we scheduled an interview two days later. I went on site and met with the HR manager again. We discussed my resume and my experience. I interviewed with a total of 8 managers that day. All for different departments throughout the building. We discussed normal customer service issues and things that you may encounter. After the interview, I received a call back two days later offering me the job. The best advice I can give is to research the company because they will ask you questions about what do you know about the company. Also they are very centered on their customer so you must have great customer service experience and know how to handle Customer even an irate situations.

      Questions d'entretien [1]

      Question 1

      How do you handle irate customers? Are you reliable? Give me five words that describe you.
      Répondre à cette question
      1
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris plus d'une semaine. J'ai passé un entretien chez CMA CGM (Virginia Beach, VA) en févr. 2018

      Entretien

      Contacted by cma cgm recruiter through email, phone interview for 15 minutes then set up a time to come in where I interviewed with 5 different people. Two of them were from the import department and two from the export and the other was with the recruiter. It was about a 2-3 hour interview.

      Questions d'entretien [7]

      Question 1

      What is your definition of good customer service?
      Répondre à cette question

      Question 2

      Why do you believe we should hire you?
      Répondre à cette question

      Question 3

      What are a couple of your strengths and weaknesses and how do they play a roll in your work life
      Répondre à cette question

      Question 4

      Where do you see yourself in 5 years?
      Répondre à cette question

      Question 5

      "Tell me about the last time a co-worker or customer got angry with you. What happened?"
      Répondre à cette question

      Question 6

      Tell me about a time you disagreed with a decision. What did you do?
      Répondre à cette question

      Question 7

      Tell us about a time you went above and beyond for a customer, and what was that customers reaction?
      Répondre à cette question
      16

      Entretien pour Export Customer Service Representative

      10 janv. 2014
      Employé (anonyme)
      Norfolk, VA
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez CMA CGM (Norfolk, VA) en déc. 2013

      Entretien

      The entire process took about 3 weeks. I submitted my resume on a friday night and got a phone call around 7pm on the following tuesday for a pre-interview screening. After that phone call was finished I had a scheduled interview two days later. The interview went great. Basically just wanted to get to know you. Asked a lot of questions pertaining to my resume. Told me to describe my work ethic. Also asked how I found out about this company. I interviewing with HR manager first and then the head department manager with the supervisor second. I got a phone call later on that evening asking if I would come in for a second interview. My interview wasn't schedule for 2 weeks because of the Holidays (Christmas and New Years). My second interview was on a friday and this time it was for a different "internal" position. The HR manager felt this job would be a better fit, and she was right! Basically, during the second interview they told me about the job positon for 30mins and told me to ask questions. We discussed benefits, etc. Late monday night, I got another phone call offering me the job. I must say I am very pleased with the company so far. They handle interviews and following up with you very professionally. When the HR manager said she was going to call/e-mail me on such and such date she did. The entire interview process was not stressful at all.

      Questions d'entretien [1]

      Question 1

      Describe a time when you dealt with an irrate customer over the phone. How well do you handle work under pressure?
      Répondre à cette question
      2