J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Brookdale Senior Living (Brentwood, TN)
Entretien
Included an on-the-spot mock call, where the interviewer pretended to be a customer with complaint and evaluated how I handled the "call" on the spot. They were looking for the ability to redirect and calm down the customer.
Questions d'entretien [1]
Question 1
What is an example of a customer service experience where you have gone above and beyond?