Assessment day - arrive in the AM, get there early & chat to other interviewees, they’re always watching & want to see how you interact. - They measure your height & ask you to reach something in a mock overhead locker, check for tattoos, piercings etc. They’ll send you home if you don’t pass so be certain you’ll pass before you turn up. - Group activity; split 8to a group of 4-5 people, be confident but don’t speak over anyone, listen to others opinions & ask a quiet person what they think... inclusivity etc. - Role play; they will pretend to be an unimpressed passenger & you have to resolve the issue. Get down to eye level, listen, apologise & offer champagne. - You’ll be split into 2 groups, 1 is going home & the other is staying for the face to face interview.

Easy and friendly people. Did an online interior. Breakout rooms for one on one sections. Asked to read a sheet then asked questions about my experience. How I have handled previous situations. Used star formula went very well.