J'ai postulé en ligne. Le processus a pris 7 mois. J'ai passé un entretien chez British Airways (New York, NY) en avr. 2018
Entretien
Assessment on a computer first, kind of like what you did at home prior to getting to this stage. Had to answer the questions in 12 mins. They told you after, that it's ok if you did not finish the questions (I didn't). I waited a bit, I assume for them to check the results to see if you passed. Throughout the process, all whom I was in contact with, (British Airways Employers + Employees) were very professional. After this, two people introduced themselves to me, then walked me into a room for my interview. Throughout the interview process, they were very professional and not too serious. I felt very much at ease.
Questions d'entretien [3]
Question 1
Tell me about a time when you had to deal with an angry customer, and how to solve the situation.
J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez British Airways (Manchester, Angleterre)
Entretien
Go into the interview where a serious of questions will be asked about your work history and why you think you'd fit in to BA. Then you go into a room where they will test your telephone manner by role playing a scenario.
Here, they will give you a sheet of paper with information on and you will receive a phone call in which all the information is laid out on the paper. You just answer what is on the paper. If you don't or cant find the answer which I couldn't on one of them (If I remember correctly) then it doesn't matter as they are checking on your telephone ability and how much you can understand the basics which are in front of you. Basics being Data Protection etc...
Questions d'entretien [1]
Question 1
Tell me a time where you had to deal with a very hard customer?
J'ai postulé en ligne. J'ai passé un entretien chez British Airways (Londres, Angleterre)
Entretien
Applied online after which I was invited to take a timed online assessment. This involved solving a series of numerical and logical problems and customer service scenarios. If successful you will be invited to attend an assessment day at Cranebank.
The assessment day is scheduled to last for several hours but you should be done earlier than anticipated. You sign in/hand your papers in, receive your visitor badge after which you will wait in the waiting room with the other applicants (there were probably about 200 of us). Then there was a short presentation about the job and tattoo/piercing checks. If you do have a tattoo it is not a problem as long as it is not visible when wearing your uniform (they make you sign a contract promising to always wear a long shirt etc to cover it up).
We were then divided into groups and were presented with a problem which we had to solve as a team. This was followed by a 2-1 role play in which you were given a specific scenario for which you have 5 minutes to prepare for (I had a vegetarian customer who wanted to order something that wasn't on the menu but I would not be able to accommodate her). This is where you have to show off your customer service skills!
Finally, there was a 2-1 interview (why Ba? why you? Tell us about a time when you've dealt with a difficult customer etc) and another timed assessment to check if you are capable of spotting issues in the booking system/individual bookings (they provide you with practice questions before the assessment day).
I found out I got the job the next day.
Go home, relax and don't drive yourself crazy! Keep in mind that this day is not only to see if they think you are a good fit, but also for you to see if you think BA/the job is a good fit.
Questions d'entretien [1]
Question 1
Tell us about a time you successfully worked together as a team/Tell us about a time you went above and beyond for a customer