I interviewed for a Customer Success Manager position and spoke with the hiring manager and her direct report. The conversation itself went well - both were friendly and professional, and we spoke for about 30 minutes. However, it became clear during the discussion that they didn’t have a strong understanding of what the CSM role entailed or what success in the position would look like. They mentioned they would follow up with next steps, but I never heard back, even after some time passed. It was confusing since the interview felt positive, and I left expecting to continue in the process. Overall Impression: The interviewers were pleasant, but the process felt disorganized and lacked follow-through. It would have been helpful to receive a quick update or closure, even if they decided not to move forward. Advice to the Company: Ensure hiring teams are aligned on the role’s responsibilities and maintain communication with candidates. A simple follow-up goes a long way in creating a positive candidate experience.