I recently went through the interview process for a CSM role at Braze, and it was by far the longest and most time-consuming process I’ve experienced. From start to finish, the process took 10 weeks and consisted of four rounds: 1. Recruiter Screening Call – A general introduction and overview. 2. Hiring Manager Interview – A brief conversation focused on behavioral and experience-based questions. 3. CSM Team Interview – A panel with two CSM team members (though they were not on the exact team this role was for). 4. Final Round – Case Study & Presentation – A highly technical case study requiring knowledge of Braze’s product and platform, culminating in a 30-minute presentation to three CSM team leads. While the role does require some technical knowledge, the amount of work expected for the final round felt excessive — it took me 20-30 hours to complete. Though everyone I interacted with was kind and professional, the overall experience left a bad taste in my mouth. My advice to Braze: - Streamline the interview process. - Reduce the workload required for the final round A company’s interview process is a reflection of its values, and this level of complexity made me question if Braze truly respects candidates' time.