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      Entretien pour Customer Success Manager

      13 avr. 2021
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. J'ai passé un entretien chez Braze (Chicago, IL) en avr. 2021

      Entretien

      The interview process was just like any other. I got pooled into the candidates for the role through the recruiter on LinkedIn. I never actually applied, but instead I received a message saying my background is impressive and everything else the typical LinkedIn messages say. Got bypassed for the phone screen and sent directly to the hiring manager. First interview with the hiring manager was chill and a normal conversation over the phone. After that I completed a panel interview with 2 potential teammates, followed by a mock presentation to about 5 individuals. I’m not going to sit here and say the interview process was poor, because it wasn’t. My issue was the lack of diversity through the interview process, which is a shame in 2021, and should’ve been a red flag for me. I didn’t end up getting the role, which was extremely frustrating due to the fact you have to create a presentation as the final step. I spent time away from my current job to complete a thorough and detailed, quality presentation. After that, I received a generic letter stating they went with “applicants that better matched their needs”. With the time and effort i put in, you’d think I’d receive some personal touch to the email. Keep in mind the recruiter sought me out on LinkedIn, not the other way around. Overall, the company offers a cool product, but their interview diversity can use some touching up. Straightforward process, just a lot of effort and time to risk not getting the role.

      Questions d'entretien [1]

      Question 1

      What’s a brand you interact with that you wish connected with their customers differently. Between empathy, marketing and technical experience, which one do you need more practice in? Name a time you worked with a difficult customer and how you overcame it. Tell me about your background Why braze? Explain API, SDK, Webhook
      Répondre à cette question
      11

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Braze

      Entretien pour Customer Success Manager

      28 mai 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai passé un entretien chez Braze

      Entretien

      Very positive. Lots of information provided to help with the interview process and incentives to show gratitude for the time it takes to interview. Everyone I spoke to was very friendly, it seems like a great place to work

      Questions d'entretien [1]

      Question 1

      Why do you want to work at Braze?
      Répondre à cette question

      Entretien pour Customer Success Manager

      1 oct. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Braze

      Entretien

      Screening call with the recruiter, easy take home assessment, 3x rounds with Customer Success Directors. Everyone I spoke with was nice, but I got rejected with an automated email providing no feedback. Considering they are not a big company, they should consider providing feedback to applicants to avoid ruining the application experience

      Questions d'entretien [1]

      Question 1

      Behavioral questions on different situations
      Répondre à cette question
      2

      Entretien pour Customer Success Manager

      25 août 2025
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez Braze (Chicago, IL) en août 2025

      Entretien

      This was a standard tech interview with a recruiter, then managerial interview with a hiring manager. Followed by a decision. The process was relatively simple and straightforward. The interviewers were prompt and polite

      Questions d'entretien [1]

      Question 1

      They asked about previous work experience and about key learnings i took from my previous position.
      Répondre à cette question
      1