The most poignant question asked was a three part query concerning 1) an example of my best customer service, 2) a time when I thought I was doing the right thing but ended up doing the wrong thing and what I learned from it, and 3) how I dealt with the worst customer I've ever encountered. I was also asked what I believed a typical day at Books-A-Million would be like. My advice would be to include practical aspects such as running a register and tidying up the store along with more abstract duties such as making book recommendations. My interviewer seemed to like that I had a more realistic impression of the job than most.