J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Booking.com (Amsterdam) en juin 2014
Entretien
Received a phone call where my availability and all the legal stuff was confirmed, then was invited to group assessment. English and native language test, bit of chatting with the other participants and receuiters, short conversation in your native language, group activity, description of the role and individual interviews with group of 3 recruiters. Assessment took about 5 hours but it was also because I was the last for the interview. Atmosphere was friendly, very casual.
Questions d'entretien [1]
Question 1
Example of excellent customer service, what do you think would be the biggest chsllenge for you in this role, how do you deal with unhappy customers, ...
J'ai postulé en ligne. J'ai passé un entretien chez Booking.com (Amsterdam) en oct. 2021
Entretien
Easy including language test to ensure can speak with customers in chosen language. Interview stage is focused on working shifts and being flexible since they offer 24/7 customer service globally
J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Booking.com
Entretien
Very hasty, very basic. You are driven by the interviewer through the simulation of a customer's call.
Everything happened in around 4-5 days, through phone-screen interviews. I heard that some people were forced to go directly to the HQ were they applied.
You have the feeling that they basically hire everyone.
Questions d'entretien [1]
Question 1
They asked to provide examples of problem solving in a previous customer care job.
J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Booking.com en janv. 2018
Entretien
The online application took about an hour. There were scenarios you had to sort through, a typing test, things like that. Then there was a phone interview portion a few days later which took around 20 minutes. Finally there was an in person grammar test, tour, and interview of the offices.
Questions d'entretien [3]
Question 1
What are somethings about yourself you could improve on?