I applied direct to Booking.com and had a call from them the very next day. The call was a screening process, at the end of the call I was invited to a 'group assessment' day. Arrived at the office and was taken into a room for our introductions. After that we had a presentation about the company, the shifts, salary and what to expect working for them. We were all taken to a room for our grammar tests, which was nothing to worry about, just make sure you read the questions as it's all pretty straight forward. Then the verbal tests, that was just a short chat with a fellow advisor in your native language. After and during the verbal testing those that had failed their English / native language tests were taken aside, given feedback and they left. The rest stayed and awaited the interviews. At the interview the normal interview questions were asked but it was very informal and they made you feel relaxed the whole time.

Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.