J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Booking.com (San Diego, CA) en sept. 2021
Entretien
Booking was not respectful of my time and effort. Had one intro call with HR. One call with hiring manager. SWOT presentation done in front of two other managers who weren't the hiring manager. Direct manager wasn't present during my presentation, probably because they already knew who they wanted to fill the role. Management ended up rehiring another associate they had been previously laid off. HR rep offered me a chance to interview for an opening in different region. Had to complete the same process, including all calls and a brand new SWOT analysis for the new region, ALL OVER AGAIN even though I came highly recommended from the previous round of interviews. Declined to advance, it was a complete waste of time and effort for such a low paying entry level job.
Questions d'entretien [1]
Question 1
Create a SWOT analysis of the region you'd be supporting.
J'ai passé un entretien chez Booking.com (Manchester, Angleterre)
Entretien
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
J'ai postulé en ligne. J'ai passé un entretien chez Booking.com (Tourcoing)
Entretien
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Questions d'entretien [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Questions d'entretien [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.