J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Booking.com (Berlin) en févr. 2017
Entretien
Had first a 15 minutes call by phone after passing the IQ test, then I was invited to the assessment day. There I had a test for English and native language, a group work and the face to face interview and the role play. During the day there was a company presentation.
I had a perfect interview, role playing and tests, I was perfect for that job but they didn't hire me, that's unbeliveable!
My tip is to apply only if you are stupid, because if you are intelligent they will make you waste your time and will send you the raspberry email with written that "this time it didn't work"!!
Idiots!
Questions d'entretien [1]
Question 1
Why you applied, tell me a positive customer assistance experience, tell me about an argument with a colleague, what is for you a good customer service, how do you deal with a angry customer.
J'ai passé un entretien chez Booking.com (Manchester, Angleterre)
Entretien
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
J'ai postulé en ligne. J'ai passé un entretien chez Booking.com (Tourcoing)
Entretien
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Questions d'entretien [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Questions d'entretien [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.