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      Entretien pour Customer Support Lead

      28 avr. 2018
      Candidat à l'entretien anonyme
      Saint Louis, MO
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 2 mois. J'ai passé un entretien chez Block (Saint Louis, MO) en juin 2017

      Entretien

      There were several phases- a phone interview with two different individuals, then an in-person with 5 different parts. Everyone I met was intelligent, inviting, and professional. Seemed like there was a strong culture of inclusion. The person who led me through the process was very helpful and always available to answer my questions. They did drop off a bit at the end, which was strange considering the level of responsiveness at the beginning. I waited for the final interview to be extended (the online portal said I was advancing to the next round) and I eventually accepted a different position, partially because I didn't hear from them.

      Questions d'entretien [1]

      Question 1

      Describe a time that you had to make a difficult decision as the leader of a team
      Répondre à cette question
      avatar
      Réponse de Block
      8y
      Thank you for interviewing with us last summer for a role in St. Louis! We are continuing to improve our candidate experience and hope you will reach out again for opportunities in the future.

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Lead chez Block

      Entretien pour Customer Support Lead

      22 févr. 2016
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 mois. J'ai passé un entretien chez Block

      Entretien

      I did not hear back after my initial application for 2 months. Then I received a request to create a video interview. After that was complete I moved forward to in person interviews, where I spent an hour and interviewed with 5 of my potential peers. After that interview I was invited back for a final round with my potential direct supervisor. The communication with HR was terrible the entire time and they rushed me through the interview process only to take weeks to give me notice that I was not selected. They requested interviews short notice and had difficulty confirming after I responded to their requests and rearranged my schedule multiple times. Their entire HR process is a train wreck, and after the extensive effort and scheduling I undertook to interview with Square, the manager for my final interview seemed very disinterested and unengaged.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you helped a low performer improve their performance.
      Répondre à cette question
      1
      avatar
      Réponse de Block
      10y
      Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We will work to make sure that future interviewers and recruiters are more organized and respond in a timely manner. We have recently introduced interview training to a new audience and we hope it addresses the issues you experienced. Again, we're very sorry about what you experienced. The candidate experience is very important at Square and we value your feedback. Best, The Square Talent Team