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      Entretien pour Recovery Support Representative

      2 mars 2017
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative

      Autres retours d’entretien d’embauche pour un poste comme Recovery Support Representative chez Block

      Entretien pour Recovery Support Representative

      26 mars 2017
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Block en mars 2017

      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Block

      Entretien

      Only made it through the writing sample and phone interview process. Although I felt like I answered the interviewer's questions well I knew I had little chance of moving forward. The interviewer seemed extremely uninterested in what I had to say. The call was nearly ten minutes late, felt very rushed, and the interviewer couldn't even be bothered to properly reference one of my previous employers. The interviewer could not get off the phone fast enough.

      Questions d'entretien [1]

      Question 1

      How would I handle a difficult situation or customer?
      Répondre à cette question
      1
      avatar
      Réponse de Block
      9y
      Hi, Thank you for taking the time to write about your experience interviewing for the Recovery Support Representative role at Square. We were disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We will work to make sure that future interviewers do not rush the conversations. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the interview experience and that you didn’t get an accurate depiction of life at Square. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing and helping us continually improve the interview experience. Best, The Square Talent Team

      Entretien

      I completed a writing sample and then had a phone interview. I read the only review on Glassdoor for this position and thought that it was just a negative experience. However, I experienced the same situation. The interviewer was HORRIBLE, he seemed very uninterested from the start and also called a few mins late. He sounded very scripted and did not try to engage with me at all. I sensed that he was not going to move me forward for the next steps even though I'm qualified for the role. I was genuinely excited to interview for Square but after that experience I'm glad I will not be working for a company with negative people. It takes a talented recruiter/hiring manager to eye a talented candidate. I just think that the interviewer is in the wrong job role.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you helped a frustrated customer.
      1 réponse
      avatar
      Réponse de Block
      9y
      Hi, Thank you for taking the time to write about your experience interviewing for the Recovery Support Representative role at Square. We were extremely disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team and interviewer immediately. We will work to make sure that future interviewers are trained on interviewing and understand proper etiquette. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the interview experience and that you didn’t get an accurate depiction of the life at Square. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing and helping us continually improve the interview experience. Best, The Square Talent Team