9y
Hi,
Thank you for taking the time to write about your experience with the Disputes Support Representative interview. We were really disappointed to read about your interview process. We were sorry to read that you felt as if you were stigmatized because of the way you look and your current job- and we will speak to the team about this immediately. We take these types of concerns seriously. In fact, our interview panels follow a strict rubric with focus areas and topical questions to assure there is a fair hiring process based on quantitative feedback in line with the job requirements when comparing applicants. At Square, we want to ensure that our application and interview process provides equal employment opportunities to all candidates regardless of race, religion, sex, sexual orientation, national origin, age, disability or genetics. We expressly prohibit any form of workplace discrimination or harassment based on any of these characteristics. We will discuss your interview experience with the team and take appropriate action. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the confusing situation. The Talent Team at Square tries to target candidates from all sized companies - tiny, in the middle and large. In fact, Square is excited to welcome candidates who bring experience from larger companies so that we can learn from and leverage this experience as we scale in size. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing.
Best,
The Square Talent team
