After passing the online test, I was invited to attend a face-to-face interview. When I got there, I was turned away by them because the bank statement I used as proof of address(which did state my address) hadn't been posted to me and instead I had got it from a branch. At this point, I want to mention that in the instructions I was sent before the interview it stated that a system generated bank statement can be used as proof of address. On my way home I received a call from a lady who said I should reschedule my interview as the HIRING MANAGER WASN'T THERE ON THAT DAY and my interview couldn't be done. I was left speechless, but I told her that I should wait for a bank statement to be posted to me (at the moment didn't know how long it would take) and then reschedule. When I received my statement, I contacted the recruitment helpdesk and they said they'll get back to me in 48hours. Never heard of them. Thankfully, I got another job.