Terrible, long-winded experience for an entry-level Customer Service advisor role in Cardiff. I have worked in call centres before, I have worked in customer service for over 10 years and, like many people, have been out of work due to Covid-19. I applied to BT and did their online assessment. So far, fairly straight-forward. I then had a phone interview which was cancelled by the interviewer minutes before it was due to take place. I was patient and re-scheduled (these things happen). I had a phone interview that lasted one hour and was standard-'Why BT? Why should we pick you? Tell us a time you received good customer service?'Etc. I was told I had passed and would get a second phone interview. I waited weeks before finally getting a call to schedule this. Second interview was ANOTHER one hour phone interview of similar questions. I was told I would hear back within 3 working days....several WEEKS later, got an email saying I was unsuccessful. For a company that prides itself on communication, they were utterly appalling. I asked for feedback, interested to know where I'd failed and never heard back. Due to Covid-19, jobs such as this have been elevated to astronaut-like selection process and what frustrates me is the time taken overall. It was a few MONTHS from initial application, online assessment, two phone interviews at an hour each and finally getting notified that I hadn't made it (for reasons unknown). Am I bitter about it? Just a bit! My advice if anyone is thinking of applying; make sure you answer every question using their STAR method (google it) because they grade you entirely on this.

Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência