J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez BT Group (Llanelli, Pays de Galles) en janv. 2018
Entretien
The first online assessment was quite easy as it only asked for a few details. The second part was 3 modules with different aspects of customer service. The best/worst etc.
The phone interview was 3 days later. The lady was very nice on the phone and asked question on previous employment and my availability. Just a few questions as well on how you cope under pressure and how you would make a difficult decision.
The assessment day was 3 hours that included role play, 1 on 1 interviews and also a group discussion. We also had 30 minutes listening to live calls.
Questions d'entretien [1]
Question 1
Tell us about a time when you had to change the way you work in short notice?
J'ai postulé en ligne. J'ai passé un entretien chez BT Group (Birmingham, Angleterre)
Entretien
Pretty easy actually
Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.
J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez BT Group (Newcastle upon Tyne, Angleterre) en juin 2021
Entretien
Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.
Questions d'entretien [1]
Question 1
Tell me about yourself, your goals and aspirations and your hobbies.
How would you handle difficult situations with customers?