J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez BT Financial Group (Sydney) en janv. 2018
Entretien
Begins with presentation to group. Then on to a practice phone call with one of the managers testing your phone etiquette and ability to answer queries, ask questions and handling calls. Following this a 1 on 1 interview with manager, then 2nd round interview later with senior manager.
J'ai passé un entretien chez BT Financial Group (Sydney)
Entretien
They start with a group interview, where they may have you participate in some group activities and tell you a little bit about the company. This section is really chill; they're just getting to know you. After, there is a mock phone call, followed by a 1-1 interview in person. You will then undergo a final phone screening with the national manager to secure the role.
Questions d'entretien [1]
Question 1
They asked a lot of behavioural and situational questions about customer service, just the standard!!
Le processus a pris 2 semaines. J'ai passé un entretien chez BT Financial Group
Entretien
- Applied online
- Triggered an online assessment module sent to my e-mail inbox
- Got a call from their recruiter about a week after the above for the initial phone screening
- Arranged an interview with the team manager for the next day, which was done over Microsoft Teams as it seemed as though the manager wanted to see what the candidate looked like - in lieu of a physical interview in the context of these current conditions
- Pro tip, don't do the Teams interview on a laptop/PC (unless you somehow have an enterprise Microsoft account) - otherwise the webcam aspect will not work (only voice) - install the Teams app on your phone so that both voice and video works
- Received offer less than a week later via phone call from recruiter
I didn't have to present to a group nor go to a second round interview with a senior manager as one reviewer stated recently.
Questions d'entretien [1]
Question 1
Questions in all interviews revolved around my work experience to date, confirmation on whether I was comfortable with the office location/coming in physically, scheduled nature of the call centre and salary, dealing with conflict, etc.