1) What interests you in pursuing a career with BMO, and specifically this role? 2) Please briefly describe your current or past experiences that you feel most closely relate to this position 3) In your opinion, what are the Customer Service Representative's job duties and responsibilities? 4) Describe a time you dealt with an upset customer turning a negative into a positive. Please describe your approach and the steps you took to resolve the issue 5) Tell me about a time when it was necessary to admit to others that you had made a mistake. How did you handle that? 6) Tell me about a time that you were able to suggest or upsell a product or service to a customer. How did it go? What was your approach? 7) What goals, including career goals, have you set for yourself? What are your plans to achieve them? 8) In which locations are you available to work? 9) Please provide your availability on a regular, ongoing basis based on our branch hours 10) In what language are you fluent?