You will be contacted by email by hewitt and they will schedule a phone interview. when you do the phone interview you will be asked a lot of behavioural based questions and they will tell you you will be hearing from the branch if you are wanted for a face to face interview. in the face to face interview they will ask you a lot of the same questions and will usually start out with asking you to tell them about yourself which would consist of your work experience etc..

Telephone interview;:1) give me an example of good customer service 2)how do you deal with angry customers 3) describe a project 4) How do you handle a situation in which you and your boss don't see the solution the same way