I applied through the company site and scheduled an interview 2 days later. The interview was over the phone with a representative all the way in another state (???). My interview only lasted 5 minutes (I will explain why later) but I can conclude that it is not like your normal interview. Usually, the interviewer will ask you questions HOPING OR ASSUMING you already have knowledge about the job you applied for. Chad, who interviewed me, took my time on the phone to read me whatever script or handbook he had in front of him. He recited the entire thing in a very stale, uninterested way. When I did try to speak and ask questions about the things he was reading to me or elaborate on any answer I was giving past "yes" or "no", I was cut off by the guy interviewing me. At one point he was explaining how the company likes to UPSELL and add on products during services and I asked if he could share an example of what those services would be (to show interest in the functions of the job) and this man really said, "you haven't worked in customer service before?.... literally every job upsells and adds on." Disrespectful. Another highlight of the 5 minutes was when I was asked if I was familiar with the location I was applying at, so to show him that I did indeed know, I tried to tell him the location and tell him I was local and was cut off mid-sentence once again. I was only going to use about ten words for my answer. I could not get a word in, seriously. Being as my interview lasted 5 minutes, I'm unsure if I would've gotten to any questions that were actually about me, but 5 minutes of being read the company values is a long time in what is supposed to be a 15 minute interview. Now, I would've been able to make it through the interview calmly and carelessly of how he handles the process, but the part that really frustrated me to my core was when we began speaking about availability. I'm enrolled in college currently, and I attend class Monday and Tuesday nights. If you go onto any of Asurion's career pages, they stress how much they value education and even go as far to dress up the job by offering 'tuition reimbursement'. A good, stable job that SEEMS TO fully support education seemed too good to be true! - Because it is. Chad asked me if I would be available (if hired) for the 10 week mandatory training, either 6 am to 2:30 pm or 3 pm to 11:30 pm. I quickly said, "Yes absolutely. However, on Mondays and Tuesdays I attend class and would need to have the morni-" (cut off again😍) and he proceeded to tell me that we could not continue with the interview because there is a zero tolerance policy and open availability is required for the training. I was honestly surprised so I was silent for a second and I was like "wait but doesn't your company value education? It's posted all over your website." and Chad said, "yes it does say that but literally right in front of me this says I need to stress your flexibility." and I said "well there would not be any way for me to possibly have morning shift just those days?" and he said "no." with no explanation so I hung up. 1) The company should not claim they value education when they are not willing to work around it. 2) My resume outlined my availability and the fact that I am enrolled in college, I did not lie. It was clear. If the people in charge of scheduling interviews had the knowledge that open availability was required, why schedule an interview with me and waste my time? This was a very annoying experience. I saw other reviews that say this company over-sells themselves and is too good to be true, and I completely agree.