First there was a phone call, relatively quick... It was my first interview and I wasn't even prepared, but it went fine. Very friendly staff. Followed by a group interview. Straightforward stuff, we were split into small groups, asked to find out information about the other people in our group and then introduce them to the rest of the groups. Some people forgot names/details, but as long as you go in confident, they're likely to hire you. We then had to role play with a 'difficult' customer who had forgotten the name of a toy, and we had to help them figure out what it was and sell it to them. Finally, we created an Argos advert, and presented it. As long as you contribute to the group, and say your part aloud to the group, you are very likely to get hired! (I had no experience and this was my first telephone interview / group interview, and I'm naturally quite shy.)