Quick and efficient, invited to interview through indeed, did a video call and face to face interview. Employers were really nice and easy to talk to making the actual interview easier

What does good customer service mean to you? Strong answer: “Good customer service means listening actively, understanding the customer’s needs, treating them with respect, and resolving issues efficiently while managing expectations. It’s about being professional, empathetic and solution-focused, even in challenging situations.” 2. Why is customer service important in this role? Answer: “This role is customer-facing and often supports people at vulnerable moments. Good customer service builds trust, prevents escalation, and ensures people feel heard and supported.”