Phone screen followed by a live interview. All questions during the live interview were behavioral in nature and kept to a very specific timeline. This was disappointing only in the fact that I'd written a business plan that there was not time to review. One more discouraging factor: the interviewer said she would contact me personally regardless of outcome. I didn't get a call. I understand the Human Resources side of this. However, when a person commits to a course of action my expectation is that she follow through.