It has a few steps, All scripted and acted to build urgency and value, but first is the phone interview, second you go in they give you a form to fill to check the quality of possible employee. Then they have a group one sometimes or another one on one. Third is the reverse psychology were they say why you won't be a good fit and then the discussion of the class if you lack a license and the payment. So don't go in thinking this is personalized to you, your just another face coming through the never ending revolving door.