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      Entretiens chez American ExpressEntretiens d’embauche pour Virtual Customer Service Representative chez American ExpressEntretien chez American Express


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      Entretien pour Virtual Customer Service Representative

      30 janv. 2018
      Employé (anonyme)
      Offre acceptée
      Expérience positive

      Candidature

      J'ai passé un entretien chez American Express

      Autres retours d’entretien d’embauche pour un poste comme Virtual Customer Service Representative chez American Express

      Entretien pour Virtual Customer Service Representative

      5 mars 2019
      Employé (anonyme)
      Los Angeles, CA
      Offre acceptée
      Le processus a pris 3 mois. 

      Entretien

      I went through a total of four interviews , after taking a competency test to prove my skills. The test came fairly quickly in my email. I received it the day after I had applied. Then, the day after I took the test, I recieved an email stating that I had "got the interview", meaning a recorded HireVue interview. It asks you questions and you have to record yourself answering them. The video then gets submitted. I waited a good two months with no response. I'm thinking this was because I applied in November, which I around the holiday season. Then, I received a phone call from a recruiter in January who asked me a series of questions and confirmed my work experience. Then she moved me to a live group video interview. I was in an interview with about 15 other people, and there were two "rounds" of questioning. After that we were informed that if we made it past this round, we would have a final live video interview with two members of their management team. I waited two days to hear that I received the final interview opportunity, which was exactly as described. After that, the decision that I was hired came in exactly 7 business days. I was freaking out. It's a long process but I understand why they do it. This is a 100% home based position, and I have worked for another work from home company that wasn't as choosy about their employees and a lot of problems ensued from it.

      Questions d'entretien [3]

      Question 1

      Tell me about a time where you went above and beyond for a customers satisfaction.
      Répondre à cette question

      Question 2

      Describe your work experience.
      Répondre à cette question

      Question 3

      Tell us about a time where you had to rely on your own devices to handle a customers issue.
      Répondre à cette question
      5
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez American Express (Los Angeles, CA) en févr. 2019

      Entretien

      Long interview process. After passing online test, you will do an initial interview with a recruiter and if you move forward you will then take part in a video "hire view." Interview consist of many "give an example of a time" questions and role playing scenarios. Be prepared to think of past sales measures and how you've handled difficult clients. Very in depth background check. Be sure dates of all past employments and accurate and verifiable.

      Questions d'entretien [1]

      Question 1

      How would you handle a call where someone wasn't taking full advantage of their benefits?
      Répondre à cette question
      2

      Entretien pour Virtual Customer Service Representative

      24 août 2018
      Candidat à l'entretien anonyme
      Dallas, TX
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez American Express (Dallas, TX) en août 2018

      Entretien

      the interview process is lengthy, i applied online, and approx couple of weeks later got the hirevue digital interview, another couple of weeks went by and was contacted by hr, then went through to second round, with hiring managers, and told would be contacted within a week, HR gave detailed info about position so now just a wait and see.

      Questions d'entretien [1]

      Question 1

      Describe a situation that you had to deal with a technical problem?
      Répondre à cette question
      1

      Entretien pour Virtual Customer Service Representative

      5 avr. 2018
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez American Express

      Entretien

      I have submitted several applications online for virtual positions. Although I am qualified, I do not get an opportunity to interview. I believe it is because I have self identified as a disabled veteran.

      Questions d'entretien [1]

      Question 1

      Unable to get an interview after applying to over 25 positions. Company may have an issue with hiring applicants indicating they have a disability.
      Répondre à cette question
      2