Originally I applied for Relations Manager face to face position, because I was looking for a role that offers me direct contact with the customers, this position had it with the top centurion customers, I had to apply in the intranet, after it i started the whole process, i got a telephone interview with Human Resourses and the offered me the DTA position I had to pass the following process Role play Describe success in centurion call center Describe challenges Example of quotation for a TOP premium customer telephone interveiw with human resources personal interview with the supervisor personal Interview with the manager