I first applied for a job with ACS last spring. I was invited to take an online personality-type test, but was not offered an interview. I applied for another job with ACS in December, but did not have to re-take the online test, apparently I "passed" the first time I took it. I then had a phone interview, which was really another personality test. This interview consisted of thirty questions in which I was asked how I would handle different types of situations with volunteers. The interviewer did not give feedback to my answers, she simply moved on to the next question. About a week after this, I was called to come in for an in-person interview. I was interviewed by one of my region's income development managers, and her boss. They asked several STAR format questions, then we talked casually for awhile. They started giving me advice on which restaurants to go to, etc. When I was in onboard training- that's when I knew I had the job. I got my unofficial offer about two weeks later, and my official offer a week after that- once I had passed the background check.

I applied for the position through their website for a chapter near me. I was set up with a phone interview about a week after with an HR person that did not work at that chapter but in a different state. Most of the questions were behavioral questions and what you would do in the situation. I interviewed for a pipeline position which meant there wasn't a current opportunity open but they will contact me in a couple of months when one might open up.