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      American Airlines

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      Recherches associées: Avis sur American Airlines | Offres d’emploi chez American Airlines | Salaires chez American Airlines | Avantages sociaux chez American Airlines
      Entretiens chez American AirlinesEntretiens d’embauche pour Customer Service Representative chez American AirlinesEntretien chez American Airlines


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      Entretien pour Customer Service Representative

      15 sept. 2015
      Candidat à l'entretien anonyme
      Indianapolis, IN
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez American Airlines (Indianapolis, IN) en août 2015

      Entretien

      I applied online and was contacted about two weeks later by phone the schedule an interview. I got a confirmation email for the interview, which was a group interview. What ended up actually happening was that I came 20 minutes early and stood to the side of the counter to wait like I was instructed by the service desk employees. The interview was at 12 and at 12:10 the people waiting with me got nervous and we told the people at the desk we were still there. Another half hour goes by and we tell them again and they say they will call back. This goes on for another hour and a half. In the end we were told the people interviewing were coming for us four or five times and they never did. Finally someone came out and asked us if we were there for the 2:00 interview and when they realized we hadn't just left like they thought we would if they ignored us they gave us a 15 minute fake interview and said they would contact us either way. I know other people who have been contacted and hired and I still have not received my rejection email after over a month. It was the most unprofessional interview I have ever had and as a huge waste of time.

      Questions d'entretien [1]

      Question 1

      Tell me about a time when your work was interrupted and how did you handle it?
      Répondre à cette question
      6

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez American Airlines

      Entretien pour Customer Service Representative

      11 févr. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai passé un entretien chez American Airlines

      Entretien

      First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.

      Entretien pour Customer Service Representative (CSR)

      1 janv. 2026
      Employé (anonyme)
      Greenville, SC
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai passé un entretien chez American Airlines (Greenville, SC)

      Entretien

      The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.

      Questions d'entretien [1]

      Question 1

      They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused
      Répondre à cette question
      1

      Entretien pour Customer Service Representative

      16 juil. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai passé un entretien chez American Airlines

      Entretien

      Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed

      Questions d'entretien [1]

      Question 1

      Where have you worked in the past
      Répondre à cette question