J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez American Airlines (Dallas-Fort Worth) en déc. 2022
Entretien
the interview process for this position will be very easy is you have previous experience on this field. So before you head into your customer service interview, think about why you applied to this job and try to pinpoint why you’d like to be in customer support in general. Do you love problem-solving? Talk about that. Do you get genuine fulfillment out of helping people? That should be in your answer. Whatever your reason is, you should back it up. For example, maybe you can talk about when you were a camp counselor and the most fulfilling part of the job was when a camper would come to you with a problem and you’d get to help them think through it and figure out a course of action.
First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.
J'ai passé un entretien chez American Airlines (Greenville, SC)
Entretien
The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.
Questions d'entretien [1]
Question 1
They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused
Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed