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      Entretiens chez American AirlinesEntretiens d’embauche pour PREMIUM CUSTOMER SERVICE COORDINATOR chez American AirlinesEntretien chez American Airlines


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      Entretien pour PREMIUM CUSTOMER SERVICE COORDINATOR

      25 sept. 2022
      Candidat à l'entretien anonyme
      New York, NY

      Autres retours d’entretien d’embauche pour un poste comme PREMIUM CUSTOMER SERVICE COORDINATOR chez American Airlines

      Entretien pour PREMIUM CUSTOMER SERVICE COORDINATOR

      8 juin 2026
      Candidat à l'entretien anonyme
      Chicago, IL
      Aucune offre
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez American Airlines (New York, NY) en sept. 2022

      Entretien

      I have looked everywhere for information such as questions and just the interviewing process for this position with no luck! Hopefully I can help someone who has an upcoming interview with this position. So i applied about four weeks ago and about a week ago I received an email from a a member of a Talent Advisor stating that I have been scheduled for a virtual interview and that I had to confirm if I’d be attending. The interview was scheduled for the next 6 days away. I confirmed tht I wil be attending and I received another email with the interview details such as the three interviews name date, time and duration. So I signed in on the day and the interviewed starred. I was under the impression that there would be other candidates along with myself 😂. Nope only me with 3 interviewers. So the Premium Manager for LGA was the main interviewer. The interview was divided with questions into sections such as customer service, problem solving , decision making, personally etc. I was asked 3 questions by the other 2 interviewers and 4 questions by the manager. The questions were very lengthy and thorough. The manager gave me a disclaimer so answer as beat as possible and thoroughly sos that they can get a good understanding of me as a person so to answer the questions taking my time. Besides the questions I was asked if I have any training with two softwares called QIK and Sabre. Which I did not have any training in. They all were writing as I answered the questions. At the end of the interview i was asked if I had any questions to ask them which I did. I asked them what has been the most rewarding thing working for AA. The manager smiled and answered. She then told he that there is one more interview the following day and then they will deliberate amongst themselves to make a decision as I should heard from the Talent advisor early the flowing week with a decision. I am going to try my best to remember as much questions as possible 😂. So now I wait🤞🏽.

      Questions d'entretien [8]

      Question 1

      Can you please tell us about your current job and your job duties ?
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      Question 2

      How did you deal with an irate customer? What steps did you take and what was the outcome?
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      Question 3

      Can you describe a time you had to work with another department in your job where you had to work as a team to get the job done? How did y’all communicate? What was the task at hand? And what was the end result?
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      Question 4

      Name a time you had to fix someone else’s mistake? What were the steps you took?
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      Question 5

      Name a time you had to follow safety proceedings? How did you take charge ? And what were the safety steps as polices that were taken.
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      Question 6

      A guest comes to the lounge with his 73 yr old grandmothers who both have passes along with a friend who doesn’t have a pass l. What your you handle that situation?
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      Question 7

      A man comes up to you and demands access to the lounge but he’s not a member but he states that he has been allowed in before. How do you handle that situation?
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      Question 8

      A flight full of executive passengers has been delayed and are all upset. How would you handle the situation?
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      1
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via une autre source. J'ai passé un entretien chez American Airlines (Chicago, IL) en juin 2026

      Entretien

      Simple and straight forward. Responses came in pretty fast. Filled out the application on the site, uploaded the resume, and was invited to do the assessment test. Got TNBT about a week later

      Questions d'entretien [1]

      Question 1

      Personality related questions are alright but they also test you on your memory which is very challenging
      Répondre à cette question