I applied online, received an automated email that my application was submitted, and going through a review process. Someone from the team randomly reached out and tried to set up an interview. Next, I did an hour-long panel interview with the team. It's safe to say that there isn't much of design culture at American airlines. Neither do they have a formal design process set up within the team? The bar is pretty low—closely knit, opinionated, and haphazard process. I presented a couple of projects, the panel had questions, and they said they'd get back to me. After sending three follow-up emails and waiting for two months, I get an automated email saying I wasn't selected? To each of those who contribute as a "design team," stop wasting candidates' time and be respectful. Tips for the hiring managers and designers on the team - "Design culture" is formed by treating people with courtesy every step of the way. Throwing buzz words around doesn't mean you have an excellent culture. So please, value candidates because they put time and effort into the interviewing process. It's called "basic decency."