The interview took place online and was about 45 minutes long. I had to describe situations where I dealt with difficult customers and just what stood out from the assessments. The interviewer was nice and I felt like I could be myself
Questions d'entretien [1]
Question 1
Tell me about a difficult customer you dealt with and how you handled the situation.
Versant was the first round, from what I remember. Then it was a face to face round of interview with a senior manager. He asked about previous retail experiences, questions about how to keep a customer happy and retian the customer.
Questions d'entretien [1]
Question 1
They asked about my worst retail shopping experience and how it could have been better
Great management, it was a walk in drive and the HR team was able to manage everything well. Enjoyed the process.
All the best to everyone going for the interview.
fairly easy. phone then hiring manager. took a few weeks to hear back and didn’t get the job unfortunately. i will keep trying! amazon is a great company and i think i just need a bit more experience.
Questions d'entretien Customer Service Representative chez Amazon | Glassdoor