- Supervise and support 60+ associates per shift, designing labor plans and optimizing
staffing to meet delivery demand.
- Acted as site SME for Delivery Experience Accuracy (DEA), aligning standards across
shifts and driving a 25% YoY improvement in on-time delivery, ranking in the top 10
nationwide.
- Partnered with Loss Prevention, HR, and operations to mitigate risks, reducing LOST
DPMO by 35% YoY and strengthening compliance.
- Delivered process training (RTS, DEA) that increased operational flexibility and
improved adoption of new workflows.
- Conducted root cause analysis and data-driven performance reviews to consistently
meet CPT/DEA targets and identify efficiency opportunities.
- Achieved 100% onboarding compliance, coaching associates on safety, quality, and
performance expectations.
- Oversaw inbound backlog planning and shipment sequencing, ensuring smooth workflow
and reducing bottlenecks.
- Implemented process improvements that increased throughput per hour by 15%,
improving speed and service quality.
- Launched ASC Safety Committee and championed site-wide initiatives that reduced RIR
by 25% YoY and improved safety culture.
- Partnered with external vendors (Waste Management, logistics providers) to
streamline waste handling and sustainability efforts.
- Improved stow staffing compliance by +25% through coaching, training, and associate
engagement strategies.
- Collaborated with leadership to forecast demand, allocate resources, and deliver
operational readiness across multiple functions.