Easy, short, basic questions about customer service, basic computer knowledge. Mostly the interviewer explained the details of the contract, the expected call volume, the shifts available, and the location. They appeared to be seeking quite a few people for an anticipated uptick in support calls due to an upcoming software go-live, so the interviews were quick and basic.

I had two interviews, all the people there were really friendly and honest with me, since the expert analyst and the manager as well. The first interview was a good evalution of my experiences and about Helpdesk work, after that a writting test and finaly another interview to confirm my interest in the job.