I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
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Autres retours d’entretien d’embauche pour un poste comme Customer Experience Specialist chez Airbnb
J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez Airbnb (Singapour) en janv. 2019
Entretien
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Questions d'entretien [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
J'ai postulé en ligne. Le processus a pris 5 jours. J'ai passé un entretien chez Airbnb (San Francisco, CA) en janv. 2019
Entretien
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.