The recruitment process at Aha! requires significant persistence. After my third application in four years again went unanswered, I eventually felt I had to reach out to the VP of Customer Success to receive any engagement (I was only contacted by a recruitment team member - not the VP - who actually blocked me on LinkedIn so I couldn't send any follow up messages!). While the subsequent correspondence was professional, the most likely underlying reason for the initial silence was disappointing. I learned through internal channels that my application was flagged because, as a former Aha! customer (for 10 years), I had raised concerns during a week-long service outage. Despite the issue being on their end, my advocacy and eventual frustration for a resolution was most likely interpreted as being 'difficult.' It is concerning that a company would potentially disqualify a candidate for providing legitimate customer feedback in the past. I would have hoped this was seen as a positive. ** I know Aha! will deny this as the reason - but I am confident my source is correct as I did not disclose this previous support issue to them prior to me reaching out. The fact that the same roles remain open in my region for extended periods suggests a low appetite for risk and a potential hiring bias. I was previously a huge fan of Aha! however this experience highlighted a culture of stagnation which doesn't feel like a healthy fit. I won't be applying again.