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      Entretiens chez ADPEntretiens d’embauche pour Client Support Specialist chez ADPEntretien chez ADP


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      Entretien pour Client Support Specialist

      10 oct. 2018
      Employé (anonyme)
      Orlando, FL

      Autres retours d’entretien d’embauche pour un poste comme Client Support Specialist chez ADP

      Entretien pour Client Support Specialist

      25 sept. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez ADP

      Entretien

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Questions d'entretien [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Répondre à cette question
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien chez ADP (Orlando, FL) en sept. 2018

      Entretien

      I was referred by a friend that worked at ADP. She sent a link to apply for the position online. A few days later I was asked to schedule a time for a phone screening. The phone screening is fairly straight forward. They ask about your previous job experiences and a couple of basic questions. The whole call lasted about 15 minutes. They then followed up the interview with 3 online tests. A few days after the phone screen and completing the tests, I was asked to come into the office for a 45 minute face-to-face interview where they asked more specific questions about my resume. Most of the questions started with "tell me a time when...". When that interview ended, I was able to meet with an associate who was new in the role and I was able to ask her more questions. I thought my interview was done after meeting with the associate, it was not. They then took me to another conference room where I met with the Vice President of the department where she gave me the opportunity to ask more questions about the positon and then she played a pre-recorded call where she asked me to listen and give positive and negative feedback about the escalated call. The interview lasted an hour and 45 minutes. I received my offer letter about 10 days later.

      Questions d'entretien [1]

      Question 1

      How do you tell an escalated caller that you can not do something for them and you have to tell them "no"
      Répondre à cette question

      Entretien pour Client Support Specialist

      16 oct. 2025
      Employé (anonyme)
      Pune
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Pune) en sept. 2025

      Entretien

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Questions d'entretien [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Répondre à cette question

      Entretien pour Client Support Specialist

      10 juin 2025
      Candidat à l'entretien anonyme
      Nānakrāmguda
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Nānakrāmguda) en mai 2025

      Entretien

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Questions d'entretien [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Répondre à cette question
      1