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      Entretiens chez ADPEntretiens d’embauche pour Client Support Specialist chez ADPEntretien chez ADP


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      Entretien pour Client Support Specialist

      30 juin 2017
      Employé (anonyme)
      Norfolk, VA

      Autres retours d’entretien d’embauche pour un poste comme Client Support Specialist chez ADP

      Entretien pour Client Support Specialist

      25 sept. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez ADP

      Entretien

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Questions d'entretien [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Répondre à cette question
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez ADP (Norfolk, VA) en juin 2017

      Entretien

      I applied online, within 2-3 days later I received an email to complete an assessment. Then 2 days later I was sent an invitation for a phone interview. Phone interview consisted of a representative going over your work history, why ADP, etc. After the phone interview, they will set up a face to face interview, so be sure to answer the phone from a 1-800 number (it's hard to get in contact with them if you don't answer). Once your interview is set up, the coordinator will send you a preparation document for the interview, regarding the role you've applied for, basic interview questions, and qualifications for the position. STUDY the sheet and do your research on the company. You don't want to sound too rehearsed either. The interview probably lasted less than 2 hours. I interviewed with two managers in the department I applied for (1 in person and 1 through the phone). We talked about work history and behavioral questions. I later met with the VP for an interview the same day, to talk about why I believe I'm a good fit for ADP, my strengths, etc. Make sure that you think of some questions you want to ask them during the face to face interview, they want you to come prepared with questions. I was told that I should hear back by the end of the day, and I did. I received an offer and was told that the background check can take up to a week. I heard back within 5-6 days with an official offer letter. ADP was probably the best interview experience I ever had because they were so fast and efficient with the hiring process. They kept you updated with everything.

      Questions d'entretien [6]

      Question 1

      Why ADP?
      1 réponse

      Question 2

      What are your strengths?
      2 réponse(s)

      Question 3

      How do you describe customer service?
      1 réponse

      Question 4

      What are your career goals?
      1 réponse

      Question 5

      How would your last boss describe you?
      1 réponse

      Question 6

      What can you bring to ADP?
      Répondre à cette question
      18
      avatar
      Réponse de ADP
      8y
      Thank you for sharing your positive experience interviewing with ADP Norfolk.

      Entretien pour Client Support Specialist

      16 oct. 2025
      Employé (anonyme)
      Pune
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Pune) en sept. 2025

      Entretien

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Questions d'entretien [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Répondre à cette question

      Entretien pour Client Support Specialist

      10 juin 2025
      Candidat à l'entretien anonyme
      Nānakrāmguda
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez ADP (Nānakrāmguda) en mai 2025

      Entretien

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Questions d'entretien [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Répondre à cette question
      1