4w
Thank you for sharing your perspective. We are proud to offer uncapped commissions because they create strong earning potential, and we recognize that metrics alone do not define a great employee experience. While we do have consistent minimum expectations for all sales agents, most of our team regularly surpasses them, with team managers there to support, encourage, and coach agents toward success.
We also want to clarify that our recent wave season was more in line with the past couple of record-breaking years. Most importantly, we put employees first. We do not allow clients to mistreat agents, and our Customer Care and Customer Support leadership teams actively step in during difficult client situations to ensure employees feel supported, respected, and backed by leadership.
