It's a great place to be -from- - Avis employé IT Manager TTEC

1,0
12 juin 2009
Recommande
Approbation du PDG
Perspective commerciale

Avantages

It's a global company - stick around, and you'll get plenty of opportunities to work with people around the world. You also get exposure to lots of technologies, as well as the chance to (re?)invent ways to do things and solve problems, so the resume improvements are all around if you just work for it.

Inconvénients

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

Découvrez plus d’avis sur TTEC

5,0
8 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good work life balance great people

Inconvénients

Nothing really. Great pay the people are nice

1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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