Jobs and companies - Avis employé Employé (anonyme) TTEC

3,0
5 janv. 2017
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Benefits once your are in an administrative position, career opportunities, the knowledge you acquire with the experience, this is a worldwide company

Inconvénients

Working hours, time for lunch, there's no career opportunities for none English speakers, job selection internal process is the same for any job position when it should be different according with the job description and salaries are low specially for none operative job positions

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Réponse de TTEC
9y
Thanks for the review! We're glad you're liking the benefits and career opportunities available for you at TeleTech. Every year, management tries to leverage your salaries and benefits. It can be really tough, especially when employees leave for higher pay but we believe that the long term decision to stay at TeleTech becomes more beneficial for the employee and for the company. Thanks again for the feedback, and have a nice day!

Découvrez plus d’avis sur TTEC

5,0
8 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good work life balance great people

Inconvénients

Nothing really. Great pay the people are nice

1,0
30 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The opportunity to work remote is the only pro.

Inconvénients

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Réponse de TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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