Not Good - Avis employé Customer Service, Call Center TP

1,0
1 juin 2014
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I guess that you can meet new friends

Inconvénients

almost everything. recently let go because of lack of sale. I was on hard phones, which means i got filtered calls. 99% of calls were meter readings, payments and Age UK customer meaning that it is virtually impossible to get sales because everyone is already a customer. they then split the team into 2 separate teams, customer service and sales. i was on the customer service team and then got let go because of no sales? when I received my final pay check I was surprised how low it was. took 4 calls to get through to the payroll department and it turned out they should have paid me an extra £200. we had Eon employees roaming the call floor at times to give help when they change compliance ( which they do multiple times ). one of these employees took a tariff swap call and failed compliance on many different points.

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Réponse de TP
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Découvrez plus d’avis sur TP

5,0
11 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

TP is a wonderful place to work. I have recommended TP to several friends. It has great leadership and people to work with. Just a great environment to be in and around.

Inconvénients

I have nothing bad to say about TP

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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