Still a premier leader in hospitality for good reasons. - Avis employé Bartender Ritz-Carlton

-Unnecessary mandatory classes. -The "Never Say No to a Guest" mentality can be frustrating. Although there is no doubt this is what separates the company from competitors and is essential to hospitality success, front line employees bear the brunt. Guests are always justified in their requests and you must cater to them. While this is generally reciprocated by guests in ensuing gratuities its not always recognized. And if the guest makes a stink about you not being perfect in any way you will be sure to hear about it from management.