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      Reputation

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      Great Environment, Exciting Things - Avis employé Customer Success Manager (CSM) Reputation

      5,0
      7 nov. 2025
      Customer success manager (csm)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great management, lots of resources to ensure success in your role.

      Inconvénients

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      avatar
      Réponse de Reputation
      1w
      Thanks for the review! Cross-functional collaboration across time zones is a real challenge these days. We are hoping that the flexibility of our remote & hybrid environment and clarification of ‘core working hours’ will help support even greater collaboration across teams. If you need any help navigating through this, please work with your Manager or HR Business Partner.

      Découvrez plus d’avis sur Reputation

      5,0
      16 sept. 2025
      Customer success manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

      Inconvénients

      You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

      2
      avatar
      Réponse de Reputation
      1w
      Thank you for this wonderful review! We are thrilled to hear that the platform rebuild, AI innovations, and strategic direction are resonating with you. It is exactly the kind of momentum we have been working hard to build. Your observation about navigating change within a tenured team is a thoughtful one, and something we are mindful of as we continue to evolve. Change can be challenging, but we believe the direction ahead is one worth embracing together. We hear you on the 401(k) match, it is something we continue to evaluate as the company grows. Thanks for being a part of the journey. Reviews like this one remind us why we do what we do!
      2,0
      13 mai 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Inconvénients

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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